Category Archives: Customer Service

Your website: Do you want action or awe?

Cyber Monday lessons learned: All the glitz and animation in the world won’t compensate for a malfunctioning checkout cart or lack of contact information for your client service professionals. Continue reading

Posted in Customer Service, Searching, Technology, Usability | Tagged , , , , , , | 2 Comments

Whether groceries or widgets, don’t forget the customers.

Recent, multiple layout changes at my grocery store of fourteen years have brought a few golden rules of usability to mind. Continue reading

Posted in Customer Service, Information profession, Technology, Usability | Tagged , , , , , | 1 Comment

“Cellular Customer Service” is an Oxymoron

Misrepresentations and failed customer service efforts in rectifying a Blackberry failure despite insurance coverage point to trust issues with cellular service companies, and offer case studies for those who aim to do better. Continue reading

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