Category Archives: Information profession

Searching for meaning…no, really!

Just as keyword tools and tagged digital content can help us to build our acumen when choosing terms for searching the Web, disambiguation pages can help us to bubble up exceptions that might create clutter and confusion in our searching. Continue reading

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Whether groceries or widgets, don’t forget the customers.

Recent, multiple layout changes at my grocery store of fourteen years have brought a few golden rules of usability to mind. Continue reading

Posted in Customer Service, Information profession, Technology, Usability | Tagged , , , , , | 1 Comment

“Field Sense” as the product of the professional…

In a world of easy access to widely distributed, mobile channels, what is the sweet spot for information professionals? Dianna argues the case for the development and provision of “field sense” to stakeholders for better decision-making. Continue reading

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