Category Archives: Searching

Your website: Do you want action or awe?

Cyber Monday lessons learned: All the glitz and animation in the world won’t compensate for a malfunctioning checkout cart or lack of contact information for your client service professionals. Continue reading

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Posted in Customer Service, Searching, Technology, Usability | Tagged , , , , , , | 2 Comments

Searching for meaning…no, really!

Just as keyword tools and tagged digital content can help us to build our acumen when choosing terms for searching the Web, disambiguation pages can help us to bubble up exceptions that might create clutter and confusion in our searching. Continue reading

Posted in Information profession, Searching | Tagged , , , , , , | Leave a comment