Tag Archives: engagement

It’s never been about the technology…

Focus on building relationships and engaging in meaningful conversation with stakeholders, and not on the technologies that will be enabling the flow. Otherwise, you may risk throwing the baby out with the bathwater. Continue reading

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Posted in Communities of Practice, Social Media, Technology, Uncategorized | Tagged , , , , , , , | Leave a comment

Lessons on community building from the dog park…

Observations from the local dog park bring to mind parallels between canine interactions and lessons related to building communities of practice. Continue reading

Posted in Communities of Practice, Knowledge Management | Tagged , , , , , , , | 2 Comments

“Cellular Customer Service” is an Oxymoron

Misrepresentations and failed customer service efforts in rectifying a Blackberry failure despite insurance coverage point to trust issues with cellular service companies, and offer case studies for those who aim to do better. Continue reading

Posted in Customer Service, Mobile technology, Technology | Tagged , , , , , , | Leave a comment