Tag Archives: socialmedia

Tiptoeing Through The Shallows

An admitted media multi-tasker considers the implications of Nicholas Carr’s The Shallows, and compares Carr’s findings to David Snowden’s Rules of Knowledge. Continue reading

Posted in Communities of Practice, Knowledge Management, Social Media, Technology, Trends | Tagged , , , , , , , , | 1 Comment

“Cellular Customer Service” is an Oxymoron

Misrepresentations and failed customer service efforts in rectifying a Blackberry failure despite insurance coverage point to trust issues with cellular service companies, and offer case studies for those who aim to do better. Continue reading

Posted in Customer Service, Mobile technology, Technology | Tagged , , , , , , | Leave a comment